ANY QUESTIONS?
Take a look at some frequently asked questions about our products. If you can't find the answer you're looking for here, please call our Consumer Hotline or write to our Customer Relations department at the mailing address below.

Consumer Relations Department
The Hartz Mountain Corporation
400 Plaza Drive
Secaucus , NJ 07094 USA

Consumer Hotline
1-800-275-1414
Monday – Friday | 9 am – 5 pm EST


Q: I have a suggestion for a new product, who should I send it to?
A: Please send them in writing along with a registered U.S. Patent to Product Ideas.

Q: What is your Satisfaction Guarantee & Return Policy?
A: All Hartz® products are sold on a satisfaction-guaranteed basis. To request a refund or replacement, please send us the original UPC, date of the purchase, your name and return address, and details as to why you were not satisfied with the product to the following address:

The Hartz Mountain Corporation
Consumer Relations
400 Plaza Drive
Secaucus , New Jersey 07094 USA

Q: Can I find my favorite Hartz® products outside the U.S.?
A: Hartz® products are distributed in many countries around the world. To find out if Hartz® products are available in your area, please send an e-mail to hartz.international@hartz.com or fax 1-201-271-1596.

Q: Can I purchase products directly from you?
A: In general, Hartz® sells directly to distributors. The distributors then deliver the products to the stores in your area.

Q: Why did you stop making my pet's favorite product?
A: The Hartz mission is to enhance the Human-Animal Bond by providing quality products with innovative and technological solutions developed with proven science and love for companion animals. To support this mission it is sometimes necessary to discontinue products to make room for new ones.