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- I have a suggestion for a new product, who should I send it to?
- What is your Satisfaction Guarantee & Return Policy?
- Can I find my favorite Hartz products outside the U.S.?
- Can I purchase products directly from Hartz?
- Why can't I find my pet's favorite product? Did you stop making it?
- I have a question for you that you haven't answered above…
- I have a suggestion for a new product, who should I send it to?
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Please send your ideas in writing along with a U.S. Patent to:
The Hartz Mountain Corporation
New Products Clinic
400 Plaza Drive
Secaucus, NJ 07094 USA
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- What is your Satisfaction Guarantee & Return Policy?
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All Hartz products are sold on a satisfaction-guaranteed basis. To request a refund or replacement, please send us the original UPC, date of the purchase, your name and return address, and details as to why you were not satisfied with the product to the following address:
The Hartz Mountain Corporation
Consumer Satisfaction Division
400 Plaza Drive
Secaucus, NJ 07094 USA
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- Can I find my favorite Hartz products outside the U.S.?
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Hartz products are distributed in many countries around the world. To find out if Hartz products are available in your area, please send and Email to hartz.international@hartz.com or fax to 1-201-271-1596
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- Can I purchase products directly from Hartz?
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In general, Hartz sells directly to distributors that make all our products available in stores in your area. There are a few products available for individual sale from this website, please go to Hartz Products to see what is available directly.
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- Why can't I find my pet's favorite product? Did you stop making it?
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Hartz is always introducing new products to market and from time to time will stop making older versions to make room on store shelves for all the new ones. If you would like to recommend bringing back an "oldie but goodie", please send us a note describing the product you can no longer find to:
The Hartz Mountain Corporation
Consumer Satisfaction Division
400 Plaza Drive
Secaucus, NJ 07094 USA
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- I have a question for you that you haven't answered above…
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Consumer Hotline is open Monday through Friday 9am – 5 pm EST for you call directly at 1-800-275-1414 or you can mail us at:
The Hartz Mountain Corporation
Consumer Affairs
400 Plaza Drive
Secaucus, NJ 07094 USA
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