• Hartz Tip Exchange

    Don't see your question here? Go to:

    Product FAQs | Registration FAQ

    1. What is a pet tip?
    2. What is a text tip?
    3. What are acceptable file formats for tips?
    4. What is a video tip?
    5. How do I upload a video?
    6. How to I upload an image?
    7. When will my tip be posted?
    8. What are the tip “themes”?
    What is a pet tip?

    Pet tips are ideas sent to Hartz from our community of pet enthusiasts. Tips should target a specific problem/solution or point of interest when it comes to spending time with your pet. There are new themes for tips issued regularly. Hartz.com users are encouraged to send in text or video tips that fit into those themes.

    BACK TO TOP

    What is a text tip?

    Tips submitted to Hartz® Tip Exchange can be in one of two formats—text or video. Image files submitted with text tips must be in .JPG or .PNG file formats and no more than 10MB in size. Please note that copyright restrictions apply to all submitted tips. Please refer to the Terms of Use for more information.

    BACK TO TOP

    What are acceptable file formats for tips?

    Video files must be Windows Media Formats (.AVI, .WMV, .ASF), QuickTime Formats (.MOV, .QT) or MPEG Formats (.mpg, .mpeg, .mp4) and no more than 100MB in size. Image files submitted with text tips must be in .JPG or .PNG file formats and no more than 10MB in size.

    BACK TO TOP

    What is a video tip?

    Tips submitted to Hartz® Tip Exchange can be in one of two formats — text or video. Video files must be Windows Media Formats (.AVI, .WMV, .ASF), QuickTime Formats (.MOV, .QT) or MPEG Formats (.mpg, .mpeg, .mp4) and no more than 100MB in size. Please note that copyright restrictions apply to all submitted tips. Please refer to the Terms of Use for more information.

    BACK TO TOP

    How do I upload a video?

    Click the Browse button to locate a video file from your computer or a specified location and select OK to upload it. If you are having difficulty uploading the selected file, make sure it is in an acceptable format:

    • Only Windows Media Formats (.AVI, .WMV, .ASF), QuickTime Formats (.MOV, .QT) or MPEG Formats (.mpg, .mpeg, .mp4) are acceptable.
    • File size can not be bigger than 100MB.

    Please note that copyright restrictions apply to all submitted tips. Please refer to the Terms of Use for more information.

    BACK TO TOP

    How to I upload an image?

    Click the Browse button to locate an image file from your computer or a specified location and select OK to upload it. If you are having difficulty uploading the selected file, make sure it is in an acceptable format:

    • Only PNG and JPG types are acceptable.
    • File size can not be bigger than 10MB. Please note that copyright restrictions apply to all submitted tips. Please refer to the Terms of Use for more information.

    BACK TO TOP

    When will my tip be posted?

    Hartz reviews all tips submissions, but only the best of the ones received will be posted on Hartz.com. Please check the site regularly to see if your tip has been selected to appear in Hartz Tip Exchange.

    BACK TO TOP

    What are the tip "themes"?

    We know that pet enthusiasts like you have a lot of great ideas and videos that capture the many ways they enjoy time with their pets. Every 4 – 8 weeks, we channel that enthusiasm into particular areas by issuing one or more themes per pet type.

    When you submit a tip to Hartz, you are required to select the corresponding theme for it. While we encourage all submissions, please make sure your tip is suited to a current theme, so that it can be considered for inclusion in Hartz Tip Exchange. Tips that do not match a current theme may be used for future themes, if applicable.

    BACK TO TOP

  • /