c-2.2,0-3.8,0.5-4.8,1.6c-1,1.1-1.5,2.6-1.5,4.7v2.9H8.5V15h2.9v14h5.8V15H21l0.5-4.8H17.2z"/>

Hartz® Products

Can I order dog toys from your website?

Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

Where can I buy Hartz dog toys?

Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your dog’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

What is your Satisfaction Guarantee & Return Policy?

If at any time you are not satisfied with our products, you may receive a refund of the purchase price by returning the unused portion of the product (in its original packaging) along with the original receipt, your name and return address, and details as to why you were not satisfied with the product to the following address:

  • The Hartz Mountain Corporation
  • Consumer Satisfaction Division
  • 400 Plaza Drive
  • Secaucus, NJ 07094 USA

Limit three (3) refunds per household. Please do not mail liquids. Questions? Contact us 1-800- 275-1414 9 AM-5 PM EST.

Can I find my favorite Hartz products outside the U.S.?

Hartz products are distributed in many countries around the world. To find out if Hartz products are available in your area, please send and Email to idowell@hartz.com or call to +44 1270 750004.

Can I purchase products directly from Hartz?

In general, Hartz sells directly to distributors that make all our products available in stores in your area. Please refer to the product page on this website to find a retailer online or in your area.

Why can’t I find my pet’s favorite product? Did you stop making it?

Hartz is always introducing new products to market and from time to time will stop making older versions to make room on store shelves for all the new ones. If you would like to recommend bringing back an “oldie but goodie”, please send us a note describing the product you can no longer find to:

  • The Hartz Mountain Corporation
  • Consumer Satisfaction Division
  • 400 Plaza Drive
  • Secaucus, NJ 07094 USA

I have a question for you that you haven’t answered above…

If we haven’t answered your question, please Contact Us.

Dogs

What is rawhide?

Rawhide is the inner layer of the hide of cattle.

Are Dentist’s Best® rawhide or edible bones carpet safe?

We recommend that these treats be given to your dog on a surface that is easy to clean.

Can I give my puppy Dentist’s Best® rawhide or edible bones?

Dentist’s Best® rawhide or edible bones are not recommended for your puppy’s smaller teeth. However, when your puppy gets his adult teeth (about 6 months) he can begin having these treats.

Do your Dentist’s Best® edible bones contain plastic?

No. Our edible bones are made of 100% edible ingredients.

Where can I find Oinkies®?

Oinkies® treats are sold in major grocery and mass merchant retailers, as well as online at Amazon.com and Chewy.com.

Can Oinkies® stain my carpet?

We recommend that Oinkies® be given to your dog on a surface that is easy to clean.

What part of the pig is used to make Oinkies®?

The pig skin is from the layer below the hide, and is processed to reduce the fat.

What is the youngest age that a dog can be given Oinkies®?

Puppies love to chew, and chewing on an Oinkies® treat (instead of your shoes!) helps channel their energy, satisfy their need to chew, and helps promote healthy teeth. Once your puppy gets his adult teeth (about 6 months), he can begin having Oinkies® treats. Always monitor your puppy while chewing.

How many calories are in each treat?

Ingredients and calorie content vary, and can be found on the back of each pack. This can also be found on each product page on the following web page.

How many Oinkies® twists can I give my dog?

You can feed your dog Oinkies pig skin twists up to two per day for an average size adult dog. Tender Treats or Lasting Chew Bones can be fed to your dog two to three twists per day for an average size adult dog.

Where are Oinkies® treats made?

Oinkies® products are made in China and Thailand.

Are Hartz UltraGuard® and Hartz® Pet Defender Plus™ products registered?

Yes, all Hartz UltraGuard® and Hartz® Pet Defender Plus™ products are registered with the EPA and the states, data has been provided for both efficacy and safety as required.

Where can I buy Hartz UltraGuard® and Hartz® Pet Defender Plus™ products?

Hartz UltraGuard® and Hartz® Pet Defender Plus™ products can be found in grocery stores, supercenters, mass retailers, online, etc. You can check where your favorite product is sold using our Where To Buy feature.

What is the benefit of Hartz® Pet Defender Plus™?

Hartz® Pet Defender Plus™ utilizes the same active ingredients (fipronil and methoprene) as Frontline Plus, but at a more affordable price. This product has been proven to kill fleas and ticks including the tick species that transmits Lyme disease.

How long does a Hartz UltraGuard® Flea and Tick or Hartz® Pet Defender Plus™ topical work for?

One tube/application of Hartz UltraGuard® Topicals or Hartz® Pet Defender Plus™ provides one month of protection.

How long does a Hartz UltraGuard® Flea and Tick Collar work for?

Hartz UltraGuard® Collars provide up to seven months of protection against fleas and ticks.

Can I stop using flea control once the fleas are gone?

This is not recommended. Once an infestation is under control it is important to continue using a flea and tick control product to prevent re-infestations in the future. Although adult fleas are not seen on the animal, the sub-adult stages (eggs, larvae, pupae) may be developing within the house (carpet, upholstery). To ensure full protection against all life stages of fleas Hartz recommends treating all affected areas of your pet’s surroundings.

How does my dog get ticks?

Typically, dogs are most susceptible to ticks while outside. Ticks are found in yards, dog parks, hiking trails and anywhere they can quest for a host on blades of grass or vegetation. Ticks can be brought into the home by pets and humans, so it is important to do regular body checks after spending time in a high risk area.

Should I use Hartz UltraGuard® or Hartz® Pet Defender Plus™ on my pet all year round? Or just during flea and tick season?

The Companion Animal Safety Council recommends that pets should be treated year round with a flea and tick product. Fleas and ticks may be dormant during freezing winter months but can still be active on days above freezing temperatures. These parasites utilize leaf litter and even snow to provide insulation in the extreme cold.

Can I use this if my pet is on medication?

Always consult with a veterinarian before applying flea and tick treatment to a sick, nursing or debilitated dog.

How long does it take for Hartz UltraGuard® Topicals to kill fleas?

Hartz UltraGuard® Topicals start killing fleas within 15 minutes after application and continues to kill for one month.

How does Hartz UltraGuard® and Hartz® Pet Defender Plus™ kill fleas and ticks?

Hartz UltraGuard® and Hartz® Pet Defender Plus™ contains EPA registered insecticides that have been proven to control fleas and ticks. These insecticides have been specifically formulated to provide protection across the entire body of the pet for the duration indicated for each product.

Example: Protection is one month for topicals and seven months for collars.

Can I use Hartz UltraGuard® or Hartz® Pet Defender Plus™ if I have already applied another flea and tick control product?

Always read the label directions; typically only one flea and tick product should be used on your pet at a time. Using multiple flea and tick products at the same time may result in interaction which could cause illness or irritation. (A heartworm product can be used but you should consult your veterinarian)

How long after application can my pet be bathed or go swimming?

Your pet should not be bathed 48 hours both pre and post application.

Can I use flea and tick products for dogs on my cat?

NO, flea & tick products labeled for dogs must only be used on dogs. Likewise, flea and tick products labeled for cats should not be used on dogs. This ensures safe and effective flea & tick treatment since products are specifically formulated for cats or dogs.

What is an insect growth regulator?

An insect growth regulator (commonly referred to as an IGR) is a substance which interferes with the immature development of an insect; therefore, they never reach maturity, cannot multiply thus eliminating infestation.

Are Hartz UltraGuard® Flea and Tick Collars waterproof?

All Hartz UltraGuard® Flea & Tick Collars are water resistant and can remain on your pet while swimming or in the rain.

What is the difference between a topical and collar product?

A topical is a monthly dose of liquid flea & tick product applied to the dog’s neck and/or back , while the Hartz collar is a solid plastic band that is fastened around the pet’s neck and provides up to seven months protection against fleas & ticks. Both products require registration by the US EPA . Product registration includes a full toxicology and efficacy profile which is reviewed prior to approval by the authorities and determines the labeling for the product.

Can Hartz UltraGuard® collars for dogs be used alongside identification collars?

Yes, Hartz collars can be used with any regular dog collar.

My dog has sensitive gums, what type of toys should I give her?

Dogs with sensitive gums need to chew too! Select toys that are softer and won’t damage the gums such as a plush toy or a soft chew toy. If your dog is a tough chewer but displays signs of sensitive gums try a soft toy with a more durable exterior. Our exclusive Dura Play® line is great for dogs with sensitive gums

Can I order dog toys from your website?

Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

Where can I buy Hartz dog toys?

Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your dog’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

Why are Hartz® dog pads different than others?

Only Hartz® dog pads are made with Flash-Dry technology® that instantly turns urine to gel, preventing wet paws, tracking and runoffs. The 6-layer construction pad creates a small urine spot, allowing your dog to find fresh, clean spots for multiple uses per pad. In addition, our harmonizing odor technology neutralizes odors.

How do I house train my dog?

Housetraining can be a lot easier than it seems, especially if you’re properly prepared. Use some of these house training tips to start out.

How important is it to keep within the weight guidelines when using Hartz flea and tick products for dogs?

It is very important to keep within the weight guidelines when using dog topicals. For example, if your dog weighs 20 lbs. and you use drops for a 4-15 lb dog, then you are lowering the dosage and hence lowering the efficacy of theproduct. On the other hand, if you were to use drops for a dog weighing over 60 lbs. on your 20 lb dog, then you are going above the recommended dosage set forth by the EPA for safety.Just like with a medication it is important not to go above or below the recommended dosage.

How does my dog get fleas?

Fleas can be picked up outside in grassy areas, and are most prevalent in areas that are shaded. As your pet walks through these areas, the fleas hop on. Humans can even bring fleas into their home on their clothing, bottom of shoes, etc., and then pass them onto their pet.

I have a puppy that already has fleas. How old does a puppy have to be before I can use one of your flea and tick products?

Puppies must be 12 weeks of age or older and must weigh at least 4lbs.

Can I use your flea & tick products on a pregnant dog?

No, it is not recommended to use our flea and tick products on pregnant dogs, read the product labels for full precautions.

What if my dog drinks some of the bath water during the bath?

If your dog does get a few drinks of the water before you can stop it, this should not likely cause a problem because the bath water will have diluted the shampoo. However, it is possible to have some gastrointestinal upset (vomiting or diarrhea) from the soap in the shampoo usuallywithin 24 to 48 hours of the bath. Contact your veterinarian if the signs persist for longer than 48 hours or if they become worse.

How do you know if a dog is going have an allergic reaction to a topical flea and tick product?

Unfortunately, this is not an easy question to answer. Your dog can have a reaction to the first exposure to a product, to a later application of the product, or never. While reactions to topical drops are rare, they might result in mild skin irritation. It is important to observe your pet for the first 24 hours and contact your veterinarian if you note any abnormal reactions.

I have an elderly dog, is he too old for a topical flea and tick treatments and, if so, what do you recommend I should do now to control his fleas?

Your dog is not too old. In fact, it is important to provide effective flea and tick control for your senior dog’s health and well-being. However, if your dog has been diagnosed with an illness,consult your veterinarian before using any topical flea and tick product.

Should I be concerned about mosquitoes biting my dog?

Yes, mosquitoes are not only a nuisance but they can also carry diseases. Most concerning is their ability to transmit canine heartworms. We recommend the use of Hartz® UltraGuard Pro® or Hartz® UltraGuard Plus™ to kill mosquitoes on contact.

How do I know if my dog has ear mites?

Ear mites are barely visible to the naked eye; however, here are some symptoms to look for:

  • Head shaking or carrying the head tilted to one side.
  • Excessive scratching at the ears (there may be sores around the ears).
  • Dark brown to black crusty discharge in the ears.
  • Difficulty hearing – especially if combined with other signs.
  • See Ear mites and your dog

How many different types of intestinal worms can attack my dog?

As a dog owner, it’s important to know about the different types of worms and their potential effects on your dog’s health. The most common are roundworms, hookworms, tapeworms and whipworms. See Intestinal parasites and your dog.

How does my dog become infected with intestinal worms?

How your pet becomes infected depends on the type of worm. Puppies may become infected with roundworms while in uterus, thus they are already infected at birth. Otherwise, they can become infected through their mother’s milk. This is also true of hookworms. To become infected withTapeworms dogs need to ingest an infected flea. See Intestinal parasites and your dog.

How often can I bathe my dog?

Frequency of bathing is dependent upon the dog’s activity level and coat type. Short haired/ indoor dogs do not require as frequent bathing as long hair/ outside dogs. Dogs with a healthy coat can be bathed every two weeks if necessary.

How can I keep my dog smelling fresh in-between baths?

Sprays are an ideal freshening solution for the in-between bath time. The Hartz Infusions® Freshening Spray and the Conditioning Spray can easily be used to freshen, deodorize and add shine to your dog’s skin and coat. These products are gentle enough for daily use and are fast-drying.

What shampoo is best? How do I know which one to use?

Different dogs have different coat types with different needs. Age, skin and coat condition, activity level, being indoors or outdoors, seasonality, all play a part in the type of shampoo you should use on your dog. Hartz has products that cater to different needs. Here are some examples:

  • Groomer’s Best® Puppy shampoo: Extra gentle and tearless. Great for puppies as well as sensitive senior dogs.
  • Groomer’s Best® Whitener shampoo: Reduces discoloration and is perfect for use on white or light coats.

What are the benefits of Hartz shampoo ingredients?

There are some ingredients that are well known to be efficacious in keeping your dog’s skin and coat healthy and shiny. Here are some examples of ingredients that can be found in our shampoos and sprays:

  • Lemongrass to balance skin oils and promote a healthy coat. Can be found in Infusions Herbal shampoo.
  • Lavender for its soothing and overall calming effect. Can be found in Groomer’s Best Puppy shampoo.
  • Vitamin A & E to moisturize & promote healthy skin and coat. Can be found in Infusions Moisturizing shampoo.
  • Oatmeal & aloe to provide soothing and anti-itch relief. Can be found in Infusions Oatmeal or Groomer’s Best Oatmeal.

What can I do to reduce my pet’s shedding?

Depending on the breed and season, some animals shed more than others. With a healthy diet consisting of Omega 3 & 6 fatty acids and daily grooming, pet shedding can be controlled. The best solution is also the simplest: control shedding by increasing the number of baths you give your pet and by brushing your pet on a daily basis. Use a slicker brush that easily captures fine hair. By brushing daily, you will notice less hair floating around the house, and, less hair will also help in reducing allergens.

If pet’s skin is irritated, can product be used? What would be the best product to use?

If your pet’s skin is truly irritated, with swollen or scabbing skin, you should consult with your Veterinarian before using any shampoo, especially flea & tick shampoos. For skin that is mildly irritated, red, dry or itchy, we recommend using Hartz Infusion®Soothing Oatmeal shampoo with Aloe Beads or the Groomer’s Best® Oatmeal shampoo which contain oatmeal extracts to help soothe dry, irritated itchy skin.

My pet licked the product, is it harmful?

Hartz shampoos have been carefully tested and formulated with very low toxicity to pets and humans; but as with any ingestion of shampoo, it may cause some degree of gastrointestinal upset.

Does the product contain soap/detergent? How does it affect my dog’s skin and coat?

Hartz shampoos have been formulated with overall mildness in mind yet contain necessary detergents to aid in the removal of excess dead skin, dirt and oils. Our gentle pH balanced moisturizing shampoos will not strip your dog’s skin and coat of essential oils.

Can I use the Hartz shampoos on a pregnant animal?

Yes. All Hartz grooming shampoos are gentle enough for use on pregnant animals. However, a veterinarian should be consulted prior to use of any flea & tick shampoo.

At what age can I bathe my pet?

Puppies can be bathed as early as two weeks old if needed. Getting puppies accustomed to bathing does help avoid struggles later on. Keep in mind, puppies chill easily and should be dried gently and thoroughly after bathing.

Where can I locate product?

Hartz products are sold in all major retail outlets. Our product can be found in large mass stores such as Wal-Mart and Kmart,grocery stores, drug stores, pet specialty retailers and more.

Where are Hartz® shampoos made?

Hartz shampoos and sprays are all made in the USA.

How do you ensure the safety of your dog toys?

Although our toys are designed with your fur baby in mind and constructed with high standards each dog is an individual so it is important to supervise your pet during play, no matter how comfortable your dog is with the toy. Nearly any dog toy can pose a hazard in one way or another, so you must monitor your dog’s interaction with every toy. Over time, you will learn which toys your dog can handle without close supervision, which toys are alright only for a short time, and with which toys your pet gets very rough (these should be removed if excessive wear or damage occurs).

How can you be sure there is no lead in your toys?

Our toys are tested at certified, independent testing facilities to assure that the toy meets government safety guidelines for lead content.

What are phthalates, do your toys contain them?

Phthalates, or phthalate esters, are esters of phthalic acid and are mainly used as plasticizers (substances added to plastics to increase their flexibility). Our toys are tested at certified, independent testing facilities to assure that the toy meets government safety guidelines for phthalate content.

Where are Hartz® dog toys made?

Hartz produces many of its toys in China. Hartz has a long history of producing quality pet toys and as such works with trusted vendors, most of whom we have worked with for many years. Our quality-control team inspects all finished goods to ensure procedures are in compliance with our quality standards.

What happens if a piece of a product is ingested?

It depends on the size of the piece and the size of the pet. Pets can easily swallow something that would never make it through their entire system. If you suspect your pet may have ingested a piece of a toy it is best to consult your veterinarian.

Why does label say to “supervise pet”?

Although our toys are designed with your animal in mind and constructed with high standards each dog is an individual – even dogs of similar size and breed will have very different play patterns. For example, a plush toy in the mouth of a tough chewer could be demolished in a matter of minutes. Play behaviors also change as your dog adapts to each individual toy, so it is important to supervise your pet during play, no matter how comfortable your dog is with the toy. Nearly any toy can pose a hazard in one way or another, so you must monitor your dog’s interaction with every toy. Over time, you will learn which toys your dog can handle without close supervision, which toys are alright only for a short time, and with which toys your pet gets very rough (these should be removed).

How do I choose the right toy for my dog?

Just like humans, dogs like to play in different ways, and it is important to select the appropriate toy based on your dog’s playing and chewing style (moderate or aggressive chewing). We as pet parents are attuned to their needs, some dogs may have one favorite way of playing while others alternate among several types of play.

However you decide to incorporate play into your dog’s daily routine, Hartz has
created the perfect toy to get Fido’s tail wagging by extensively researching and identifying four primary play patterns:

Chew: Satisfies dogs’ chewing instincts and keeps them occupied.

Toss & Retrieve: Encourages exercise through active play and promotes bonding between dogs and owners.

Tug: Allows dogs to exercise strength and involves owners and other dogs in engaging play.

Comfort & Security: Meet dogs’ need for comfort and calmness and allows for solo play.

How do I determine the proper size toy for my dog?

One size does not fit all. Toys should be appropriate for your dog’s size, weight and age. If a toy is too big, your dog may have trouble handling it with their mouth or paws. Toys that are too small could be easily swallowed, lodged in your pet’s throat, or quickly broken. Ideally, your dog should be able to grasp the toy in their paws and still be able to easily chew on it. If the toy is a ball or other “fetch” type toy then it should be large enough for your dog to pick it up in their mouth and not swallow it. A good rule of thumb – if your dog can fit the entire toy in its mouth then it is too small.

My dog has sensitive gums, what type of toys should I give her?

Dogs with sensitive gums need to chew too! Select toys that are softer and won’t damage the gums such as a plush toy. If your dog is a tough chewer but displays signs of sensitive gums try a soft toy with a more durable exterior. Our exclusive Flexa Foam® line is also great for dogs with sensitive gums. They are constructed with a soft latex exterior combined with a foam filled interior which provides a soft texture as well as added durability.

What age should my dog be to be given a toy?

Toys can be given to pets as soon as they show interest in playing (usually about 4-6 weeks old) and toys can help build coordination and motor skills in young pets. Be sure to choose age and size appropriate toys. Puppies have smaller, sharp teeth that could fracture more easily so softer chew toys are better for them. Because puppies grow so quickly, toys that were correctly sized at 6 weeks may be too small for the same puppy at 8 weeks old.

Is it okay if children play with dog and cat toys?

Hartz toys are designed specifically for cats and dogs and are not approved for use by children. We do have toys designed specifically for interaction; however young children should always be supervised during playtime with pets.

Can squeakers be purchased separately?

No, squeakers may not be purchased separately from Hartz. It is not advised to replace squeakers once your dog has removed the squeaker from the toy. It is important to frequently inspect your dog’s toys for excessive wear and tear. Be sure to replace the toy if excessive wear or damage occurs.

Why does my dog need toys?

Dogs, like children, benefit from playing with toys. Toys satisfy your dog’s chewing needs, give your dog safe ways to explore, encourage exercise, relieve boredom, discourage destructive behavior, and provide comfort when you are away. A dog busy with a toy is not chewing on your couch or digging in the yard. It is recommended to rotate the toys that your dog plays with each day to keep your dog stimulated, happy and healthy.

How do I care for my dogs toys?

Some dog toys can be easily cleaned while others should be tossed. Toss any of the following: toys that have missing parts or dangling bits (stuffed animal eyes, etc), have been heavily chewed (the toy is much smaller than it was initially), will not come clean, has a foul odor. Toys that can be cleaned: plastic/rubber/hard toys (clean by hand with soap and water or in the dishwasher with no detergent); rope toys (wet the toy and microwave it for one minute or put in dishwasher with no soap); stuffed animals (try throwing these toys in the washing machine but check for loose parts when finished). For more information on how to maintain your dog’s toys see our post on dog toy maintenance.

My dogs rips apart every stuffed toy I bring home, what can I do?

Many times dogs play with stuffed animals until they successfully remove the squeaker,which results in a destroyed toy. Next time you bring a new stuffed toy home try sleeping with the toy or letting your child sleep with the toy before giving it to your dog. Once a familiar scent is on the toy it will become more like a comfort toy for your dog and therefore less likely to be torn apart. Another option is buying toys with a more durable exterior such as our Hartz® Tuff Stuff® toys which are made of an ultra-durable ballistic nylon shell.

Do you test for salmonella?

Hartz® attention to quality is evident in the way our products are produced. Hartz® employs a stringent production control process to assure the highest quality products. All Oinkies® products are manufactured in facilities certified to internationally recognized food safety standards, where routine Salmonella testing is an integral part of our quality assurance program.

How Does Dentashield® work?

The DentaShield® ingredient coats your dog’s teeth creating a barrier
The barrier BLOCKS new tartar formation
Leaving your dog with cleaner teeth, longer

What is DentaShield®?

DentaShield® is our name for Sodium hexametaphosphate, the same ingredient used in many leading human toothpaste brands. This ingredient was developed as a toothpaste additive by researchers at Indiana University’s School of Dentistry, the same researchers who developed fluoride for toothpaste.

  • DentaShield® reduces the formation of tartar.
  • Chewing rawhide helps reduce existing plaque and tartar, which will help freshen your dog’s breath.
  • Rawhide with DentaShield® is scientifically proven to reduce tartar formation in dogs up to 83%*.

* Studies on file at The Hartz Mountain Corporation

How long does it take to housebreak a puppy?

Typically, a puppy can only hold its waste for an hour for each month of age (i.e. a 3 month old puppy has to relieve itself every 3 hours). Training takes consistency and patience. Whether you are crate training, paper training, or both, puppies may not be fully housebroken until they are 8-12 months of age.*

* www.aspca.org

What are the main uses for Hartz dog pads?

Hartz® dog pads can be used to protect your home from pet soiling, to housebreak your puppy, to provide a comfortable environment for your dog to relieve itself when you are away from home, as area for indoor dogs to relieve themselves and as a convenient place for your pet to relieve itself when he refuses to go outside. Hartz® dog pads can also be used daily for ailing / senior dogs, lining crates and carriers, drying wet / muddy paws and protecting car seats.

How do I use dog pads for housebreaking?

Place the pad colored plastic side down. Let the dog or puppy smell the pad and get used to it. If your pet relieves itself somewhere else, bring it back to the pad immediately. Continue bringing your dog or puppy back to the pad and reward him with treats and praise when he uses the pad to reinforce that this is the place to soil. Once your pet has learned to relieve itself on the pad, bring the pads gradually closer to the door and finally outdoors to complete the housebreaking process.

My dog has eaten the puppy pad-what now?

A small amount in a larger puppy most likely won’t cause serious issues but a smaller puppy ingesting some could cause problems. If you note any vomiting or abnormal behavior, consult your veterinarian.

What do I do if my dog or puppy has an accident in the house?

It is important not to become angry or frustrated as this may confuse the dog or cause it to secretly soil areas when you are not around. Continue with consistent training and thoroughly clean soiled surfaces with a strong product designed to remove tough stains and odors rather than cover them up, such as the Hartz® Home Protection™ Stain & Odor Remover.

What makes Hartz® Home Protection™ Stain & Odor Remover different from other stain and odor removers?

Hartz scientists designed this special formula to remove pet feces, urine and blood stains from multiple surfaces and yet be gentle on fabrics. Safe to use on carpet, upholstery, clothing, tile, linoleum, plastic, pet bedding and many other surfaces.

Dogs

Cats

What is the difference between the Delectables™ 10+ years and Delectables™ 15+ years?

The difference between the 10+ and 15+ is the 15+ has added Potassium Chloride for Kidney Health Support and Prebiotics to help support healthy digestion. All other ingredients in the formulation are the same.

Can Delectables™ be refrigerated?

Since these are not re-sealable pouches, we recommend feeding the complete pouch once opened. Unopened packages do not need to be refrigerated.

Can Delectables™ be used as a primary diet?

No, Delectables™ should be fed as a treat only. It is intended for intermittent and supplemental feeding only.

What are the feeding directions for Delectables™?

You can feed your cat Delectables™ up to 2 pouches per day for an average size adult cat. Squeeze Up™ treats can be fed to your cat up to 3 tubes per day for an average size adult cat.

Where are Delectables™ made?

Delectables™ are produced in Thailand. This location has the richest source of Tuna.

Where are Delectables™ sold?

To find out where Delectables™ are sold, first click on our Cats Products Treats page. Then click on the View Product button for the product you are interested in. Next, click on the orange “Where to Buy” button.

What is the nutritional information of Delectables™?

Ingredients and calorie content can be found on the back of each pack. This can also be found on each product page at the following web page.

What is the best if used by date of Delectables™?

You can find a best if used by date listed on the back of every package.

Are Hartz UltraGuard® and Hartz® Pet Defender Plus™ products registered?

Yes, all Hartz UltraGuard® and Hartz® Pet Defender Plus™ products are registered with the EPA and the states, data has been provided for both efficacy and safety as required.

Where can I buy Hartz UltraGuard® and Hartz® Pet Defender Plus™ products?

Hartz UltraGuard® and Hartz® Pet Defender Plus™ products can be found in grocery stores, supercenters, mass retailers, online, etc. You can check where your favorite product is sold using our Where To Buy feature.

What is the benefit of Hartz Pet Defender?

Hartz Pet Defender utilizes the same active ingredients as Frontline Plus but at a more affordable price. This product has been proven to kill fleas and ticks including the tick species that transmits Lyme disease.

How long does a Hartz UltraGuard® Flea and Tick topical or Hartz® Pet Defender Plus™ work for?

One tube/application of Hartz UltraGuard® or Hartz® Pet Defender Plus™ Topicals provides one month of protection.

How long does a Hartz UltraGuard® Flea and Tick Collar work for?

Hartz UltraGuard® Collars provide up to seven months of protection against fleas and ticks.

Can I stop using flea control once the fleas are gone?

This is not recommended. Once an infestation is under control it is important to continue using a flea and tick control product to prevent re-infestations in the future. Although adult fleas are not seen on the animal, the sub-adult stages (eggs, larvae, pupae) may be developing within the house (carpet, upholstery). To ensure full protection against all life stages of fleas Hartz recommends treating all affected areas of your pet’s surroundings.

How does my cat get ticks?

Typically, cats are most susceptible to ticks while outside. Ticks are found anywhere they can quest for a host on blades of grass or vegetation. Even indoor cats are susceptible to ticks that are brought into the home by pets and humans so it is important to do regular body checks after spending time in a high risk area.

Should I use Hartz UltraGuard® or Hartz® Pet Defender Plus™ on my pet all year round? Or just during flea and tick season?

The Companion Animal Safety Council recommends that pets should be treated year round with a flea and tick product. Fleas and ticks may be dormant during freezing winter months but can still be active on days above freezing temperatures. These parasites utilize leaf litter and even snow to provide insulation in the extreme cold.

Can I use this if my pet is on medication?

Always consult with a veterinarian before applying flea and tick treatment to a sick or debilitated cat.

Does Hartz UltraGuard® or Hartz® Pet Defender Plus™ have an expiration date?

An expiration date is not required on Hartz UltraGuard® and Hartz® Pet Defender Plus™ products. However, Hartz has established a shelf life for all UltraGuard® and Pet Defender Plus™ products to ensure a quality product.

Do fleas and ticks have to bite my pet for Hartz UltraGuard® or Hartz® Pet Defender Plus™ to work?

No. Hartz UltraGuard® Topicals and Collars and Hartz® Pet Defender Plus™ evenly distribute protection over your pet’s body killing or repelling the parasites before they have a chance to bite.

How long does it take for Hartz UltraGuard® to kill fleas?

Hartz UltraGuard® Topicals start killing fleas within 15 minutes after application and continues to kill for 30 days.

How does Hartz UltraGuard® and Hartz® Pet Defender Plus™ kill fleas and ticks?

Hartz UltraGuard® and Hartz® Pet Defender Plus™ contains EPA registered insecticides that have been proven to control fleas and ticks. These insecticides have been specifically formulated to provide protection across the entire body of the pet for the duration indicated for each product. Example: One month for topicals, seven months for collars.

Can I use Hartz UltraGuard® or Hartz® Pet Defender Plus™ if I have already applied another flea and tick control product?

Always read the label directions, typically only one flea and tick product should be used on your pet at a time. Using multiple flea and tick products at the same time may result in interaction which could cause illness or irritation. (Consult a veterinarian about the use of heartworm medication)

Can I use flea and tick products for cats on my dog?

NO, flea & tick products labeled for cats must only be used on cats. Likewise, flea and tick products labeled for dogs should not be used on cats. This ensures safe and effective flea & tick treatment since products are specifically formulated for cats or dogs .

What is an insect growth regulator?

An insect growth regulator (commonly referred to as an IGR) is a substance which interferes with the immature development of an insect; therefore, they never reach maturity, cannot multiply thus eliminating infestation.

What is the difference between a topical and collar product?

A topical is a monthly dose of liquid flea & tick product applied to the back of the cat’s neck , while the Hartz collar is a solid plastic band that is fastened around the pet’s neck and provides up to seven months protection against fleas & ticks. Both products require registration by the US EPA . Product registration includes a full toxicology and efficacy profile which is reviewed prior to approval by the authorities and determines the labeling.

Can Hartz UltraGuard® collars for cats be used alongside identification collars?

Yes, Hartz UltraGuard® collars can be used with any regular cat collar.

What age should my cat be to be given a toy?

Toys can be given to pets as soon as they show interest in playing (usually about 4-6 weeks old) and toys can help build coordination and motor skills in young pets.

Can I order cat toys from your website?

Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

Where can I buy Hartz cat toys?

Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your cat’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

How often can I give my cat Silver Vine?

It is recommended to offer your feline a Silver Vine toy twice a week to keep your cat interested and stimulated. It is also recommended to keep Silver Vine toys stored while not in use to help preserve the effectiveness of the Silver Vine.

Why should I give my cat toys with Silver Vine if catnip is working just fine?

It is a fun alternative to Catnip especially for cats that do not react to Catnip or have grown bored with it. Introducing Silver Vine is a great way to add variety and excitement to your feline’s life.

How do cats respond to Silver Vine?

Similar to Catnip, Silver Vine brings euphoric feelings to cats, but more effectively. Typical behaviors include rolling, licking, rubbing, staring, purring and meowing, and generally acting playful– followed by a period of relaxation.

Is Silver Vine safe for my cat?

Silver Vine is nontoxic, non addictive, and 100% natural. Although it is safe, it is still recommended to supervise your feline when playing with toys that contain Silver Vine.

What is Silver Vine?

Silver Vine is an alternative to Catnip, and has been used as an effective cat attractant in Japan and China for many years. The vine grows in the high, mountainous regions of eastern Asia. Silver Vine can be found in cat toys.

Is it safe to clean a litter box if I am pregnant?

Cat feces may contain a parasite that causes toxoplasmosis, a potential health concern for pregnant women and immunosuppressed individuals. Care should be exercised when cleaning the litter box, including thoroughly washing hands afterwards. At-risk individuals should seek advice from their physicians for more information.

Is Hartz® Multi-Cat Strong™ Clumping Paper Litter recyclable?

No. Although 80% of the actual litter product is made of recycled paper, the litter is not recyclable.

Is Hartz® Multi-Cat Strong™ Clumping Paper Litter flushable?

Hartz® Multi-Cat Strong™ Clumping Paper Litter is not flushable. Do not flush litter in toilets or dispose in gutters or storm drains.

How does Hartz® Nodor® Cat Litter Spray work?

Hartz® Nodor® Cat Litter Spray uses breakthrough encapsulating technology to surround cat urine odor molecules and permanently stop them from causing odor. It was specifically designed to eliminate cat urine odors in and around the litter box.

How do you know if a cat is going have an allergic reaction to a topical flea and tick product?

Unfortunately, this is not an easy question to answer. Your cat can have a reaction to the first exposure to a product, to a later application of the product, or never. While reactions to topical drops are rare, they might result in mild skin irritation. It is important to observe your pet for the first 24 hours and contact your veterinarian if you note any abnormal reactions.

Can an indoor cat get fleas?

Yes, indoor cats can also get fleas. It is very easy for a flea to hitch a ride on your clothing, bottom of shoes, or come in with your dog after he’s been out playing. Therefore, it is important to use preventative products such as Hartz¨ UltraGuard Pro¨ Flea & Tick Drops for Cats even if you have an indoor cat.

I have a young kitten that already has fleas. How old does a kitten have to be before I can use one of your flea and tick products?

Kittens must be at least 12 weeks old in order to use any of our flea and tick products.

I have a 16 year old cat, is she too old for topical flea and tick treatments and, if so, what do you recommend I should do now to control her fleas?

We do not recommend using Hartz® UltraGuard™ Flea & Tick products on aged cats without the consultation of a veterinarian. Please work with your vet so they can determine which product is best to use on your cat.

You can, however treat your home environment with Hartz® UltraGuard Plus™ Flea & Tick Home Spray to kill fleas that are around your home and prevent new ones from developing. Additionally, vacuuming will help to reduce flea eggs that develop into adult fleas.

If your cat goes outdoors, you can treat your yard with Hartz® UltraGuard™ Yard Spray. This will provide you with an additional layer of protection for your cat. Be sure all products have dried before you allow your cat back into the area.

What if my cat licks or grooms itself after I’ve applied any flea and tick product?

It is important to apply the product in a location that your cat cannot easily reach while grooming. It is also recommended that you prevent your cat from grooming immediately after product application. If your cat does happen to groom itself, you may see some drooling or foaming at the mouth due to the product taste. If these signs continue or become more severe, contact your veterinarian.

What if my cat drinks some of the bath water during the bath?

If your cat does get a few drinks of the water before you can stop it, this should not likely cause a problem because the bath water will have diluted the shampoo. However, it is possible to have some gastrointestinal upset (vomiting or diarrhea) from the soap in the shampoo usually within 24 to 48 hours of the bath. Contact your veterinarian if the signs persist for longer than 48 hours or if they become worse.

Can I use your flea and tick products on a pregnant cat?

No, it is not recommended to use our flea and tick products on pregnant cats; read the product labels for full precautions.

Should I be concerned about mosquitoes biting my cat?

Yes, mosquitoes are not only a nuisance but they can also carry diseases. Most concerning is their ability to transmit feline heartworms. Hartz recommends the use of Hartz® UltraGuard Pro® or Hartz® UltraGuard Plus™ to kill and repel mosquitoes on contact.

How do I know if my cat has ear mites?

Ear mites are barely visible to the naked eye; however, here are some symptoms to look for:

  • Head shaking or carrying the head tilted to one side.
  • Excessive scratching at the ears (there may be sores around the ears).
  • Dark brown to black crusty discharge in the ears.
  • Difficulty hearing – especially if combined with other signs.

How many different types of intestinal worms can attack my cat?

As a cat owner, it’s important to know about the different types of worms and their potential effects on your cat’s health. The most common are roundworms, hookworms, tapeworms and whipworms. See Intestinal parasites and your cat

How does my cat become infected with intestinal worms?

How your pet becomes infected depends on the type of worm. Kittens may become infected with roundworms while in uterus, thus they are already infected at birth. Otherwise, they can become infected through their mother’s milk. This is also true of hookworms. To become infected with Tapeworms cats need to ingest an infected flea. See Intestinal parasites and your cat

How often can I bathe my cat?

Cats tend to groom themselves and therefore do not require to be bathed as often as dogs. Frequency of bathing is dependent on the cat’s activity level and whether it is an indoor or outdoor cat. Cats should not be bathed more than once a month.

What can I do to reduce my pet’s shedding?

Depending on the breed and season, some animals shed more than others. With a healthy diet consisting of Omega 3 & 6 fatty acids and daily grooming, pet shedding can be controlled. The best solution is also the simplest: control shedding by increasing the number of baths you give your pet and by brushing your pet on a daily basis. Use a slicker brush that easily captures fine hair. By brushing daily, you will notice less hair floating around the house, and, less hair will also help in reducing allergens.

My pet licked the product, is it harmful?

Hartz shampoos have been carefully tested and formulated with very low toxicity to pets and humans; but as with any ingestion of shampoo, it may cause some degree of gastrointestinal upset.

Can I use the Hartz shampoos on a pregnant animal?

Yes. All Hartz grooming shampoos are gentle enough for use on pregnant animals. However, a veterinarian should be consulted prior to use of any flea & tick shampoo.

Where can I locate product?

Hartz products are sold in all major retail outlets. Our product can be found in large mass stores such as Wal-Mart and Kmart, grocery stores, drug stores, pet specialty retailers and more.

Where are Hartz¨ shampoos made?

Hartz shampoos and sprays are all made in the USA.

Why does my cat need toys?

Cats are ultimate hunters and toys help alleviate boredom in your cat and help direct instinctive prey-chasing behaviors into a manner that is more acceptable for indoor playtime. Engaging in playful activities with your cat also provides her with an opportunity for exercise, of which most indoor cats are in desperate need, as well as presents the opportunity for you to bond with your pet. It is recommended to rotate the toys that your feline plays with each day to keep your cat stimulated, happy and healthy.

Is it okay if children play with dog and cat toys?

Hartz toys are designed specifically for cats and dogs and are not approved for use by children. We do have toys designed specifically for interaction; however young children should always be supervised during playtime with pets.

What are the best toys for my cat?

By adding toys to your cat’s environment, you provide the necessary stimulation to keep them physically active and mentally engaged. Hartz cat toys are developed with a deep understanding of feline play behavior to help your cat get the most out of playtime! We, as pet parents, are attuned to their needs, some cats may have one favorite way of playing while others alternate among several types of play.

However you decide to incorporate play into your feline’s daily routine, Hartz has extensively researched and identified four primary cat play patterns:

Hunt: Stimulates cats’ natural hunting instincts, bringing out their role as predators.

Swat: Entices cats to manipulate objects with their paws to help build coordination.

Interact: Creates a strong bond between owners and pets, and makes playtime more stimulating and dynamic.

Explore: Engages cats’ many natural instincts to help keep cats fit, agile and satisfied.

How do you ensure the safety of your cat toys?

Although our toys are designed with your feline in mind and constructed with high standards each cat is an individual so it is important to supervise your pet during play, no matter how comfortable your feline is with the toy. Nearly any toy can pose a hazard in one way or another, so you must monitor your cat’s interaction with every toy. Over time, you will learn which toys your cat can handle without close supervision, which toys are alright only for a short time, and with which toys your pet gets very rough (these should be removed if excessive wear or damage occurs).

How can you be sure there is no lead in your toys?

Our toys are tested at certified, independent testing facilities to assure that the toy meets government safety guidelines for lead content.

What are phthalates, do your toys contain them?

Phthalates, or phthalate esters, are esters of phthalic acid and are mainly used as plasticizers (substances added to plastics to increase their flexibility). Our toys are tested at certified, independent testing facilities to assure that the toy meets government safety guidelines for phthalate content.

Where are Hartz® cat toys made?

Hartz produces many of its toys in China. Hartz has a long history of producing quality cat toys and as such works with trusted vendors, most of whom we have worked with for many years. Our quality-control team inspects all finished goods to ensure procedures are in compliance with our quality standards.

What happens if a piece of a cat toy is ingested?

It depends on the size of the piece and the size of the pet. Pets can easily swallow something that would never make it through their entire system. If you suspect your pet may have ingested a piece of a toy it is best to consult your veterinarian.

Why does label say to “supervise pet”?

Although our toys are designed with your animal in mind and constructed with high standards each pet is an individual – even pet of similar size and breed will have very different play patterns. For example, a plush toy in the mouth of a tough chewer could be demolished in a matter of minutes. Play behaviors also change as your dog adapts to each individual toy, so it is important to supervise your pet during play, no matter how comfortable your dog is with the toy. Nearly any toy can pose a hazard in one way or another, so you must monitor your pet’s interaction with every toy. Over time, you will learn which toys your pet can handle without close supervision, which toys are alright only for a short time, and with which toys your pet gets very rough (these should be removed).

How Does Dentashield® work?

  • The DentaShield® ingredient coats your cat’s teeth creating a barrier
  • The barrier BLOCKS new tartar formation
  • Leaving your cat with cleaner teeth, longer

What is DentaShield®?

DentaShield® is another name for the ingredient, Sodium Hexametaphosphate, the same ingredient used in one of the leading human toothpaste brands. This ingredient was developed by researchers at Indiana University’s School of Dentistry.

What is recommended serving of this dental treat and is it possible for my pet to have too many?

To get the maximum dental benefit we recommend five treats twice daily. There is no danger in giving your cat more than the recommended daily amount, however, this is a treat and is only intended for intermittent or supplemental feeding.

What are the calories per treat?

1.1 Calories per treat

At What age is it safe for me to give my kitten this treat?

As long as your kitten is on solid foods it is safe for them to have a treat. Please keep in mind, this is a treat and is only intended for intermittent or supplemental feeding and should not be the sole source of their diet.

How does Hartz® NodorTM Cat Litter Spray work?

Hartz® NodorTM Cat Litter Spray uses breakthrough encapsulating technology to surround cat urine odor molecules and permanently stop them from causing odor.

How does Hartz® NodorTM Cat Litter Spray work?

Hartz® NodorTM Cat Litter Spray was specifically designed to eliminate cat urine odors on and around the litter box. However, it is also effective in eliminating odors from other surfaces such as wood, carpet and upholstery. Be sure to test for colorfastness before using on these surfaces.

Do you test for salmonella?

Hartz® attention to quality is evident in the way our products are produced. Hartz® employs a stringent production control process to assure the highest quality products. All Oinkies® products are manufactured in facilities certified to internationally recognized food safety standards, where routine Salmonella testing is an integral part of our quality assurance program.

Cats

Small Animals

What is the difference between Hartz Bonanza™ and Hartz Original Recipe™ for small animals?

Hartz Bonanza™ Diet is a gourmet diet, with a large variety of vitamin fortified ingredients that provide your pet with complete nutrition. Hartz Original RecipeTM is blend of palatable ingredients that are nutritionally balanced for your small animal.

I have just bought a new diet. How do I switch my pet to the new diet?

For best results when introducing your pet to a new food, begin with a mixture of old and new food. Gradually increase the amount of new food for 7-10 days. Provide fresh food and water daily in clean bowls.

I can’t find my usual food. Should I give my small animal a diet for another type of small animal or a universal diet?

Hartz Diets have been formulated to meet the unique nutritional needs of each species. If you feed your pet a diet that is designed for another type of small animal, it may lead to some deficiencies in diet which may be detrimental to your pet’s health. For example, guinea pigs have a dietary requirement for vitamin C where pet rabbits, hamsters and gerbils don’t. Feeding a pet rabbit diet or hamster/gerbil diet to guinea pigs will not provide the needed vitamin C.

Should I add hay to my pet rabbit’s diet?

Timothy Hay should be a part of the diet for pet rabbits and guinea pigs as they require a high fiber diet. Alfalfa Hay is also good but should be fed in small quantities since too much may cause calcium build up in the urine.

I use Hartz products for my small animal. Do I still need to add vitamin supplements?

Hartz diets are formulated to meet the nutritional requirements of your pets. Vitamin supplements are not necessary.

I use Hartz products for my small animal but I have read that fresh products are important for them. Should I give my small animal fresh fruits or vegetables in addition to Hartz diet?

Fresh fruits and vegetables are a natural source of energy, minerals, and fiber. Adding fruits and vegetables in minor portions after the main food is eaten is a good way to add variety to your pet’s diet. Adding variety to your pet’s diet is a great way to help maintain good health and overall well-being.

Birds

What is the difference between Hartz Bonanza™ and Hartz Original Recipe™?

Hartz Bonanza™ Diet is a gourmet diet, with a large variety of vitamin fortified ingredients that provide your pet with complete nutrition. Hartz Original Recipe™ is blend of palatable ingredients that are nutritionally balanced.

I have just bought a new diet. How do I switch my pet bird to the new diet?

For best results when introducing your pet bird to a new food, begin with a mixture of old and new food. Gradually increase the amount of new food for 7-10 days. Provide fresh food and water daily in clean bowls.

I can’t find my usual bird food. Can I give my bird a diet for another type of bird or a Hartz Universal Diet™?

Hartz diets have been formulated to meet the unique nutritional needs of each species. If you feed your bird a diet that is designed for another type of bird it may lead to some deficiencies in diet which may be detrimental to your pet’s health. You may also find that some ingredients may not be eaten. For Parakeets and Cockatiels we can recommend Hartz Universal Diet™ for medium birds, a nutritionally balanced formula for multiple medium birds. For Canaries and Finches we can recommend Hartz Universal Diet™ for small birds, a nutritionally balanced formula for multiple small birds.

I use Hartz products for my pet bird. Do I still need to add vitamin supplements?

Hartz diets are formulated to meet the nutritional requirements of your pet bird. Vitamin supplements are not necessary.

I use Hartz products for my pet bird but I have read that fresh products are important for them. Should I give my pet bird fresh fruits or vegetables in addition to Hartz diet?

Fresh fruits and vegetables are a natural source of energy, minerals, and fiber. Adding fruits and vegetables in minor portions after the main food is eaten is a good way to add variety to your pet bird’s diet. Adding variety to your pet bird’s diet is a great way to help maintain good health and overall well-being.

Birds

Fish

What are the expiration dates?

All Wardley products are formulated with a two year shelf life when stored in a cool dry place.

Where can I find product?

Wardley products are sold across the country in fine retailers that carry pet supplies including Wal-Mart, PetCo, K-Mart and most major grocery store chains.

How often should I feed my fish?

Fish should be fed 2-3 times a day in quantities small enough for them to consume in a few minutes. Do not overfeed fish, as this may affect water quality and the health of fish.

Explain conversions and dosing for water treatments.

Wardley water treatment products generally include two sets of instructions; the instructions to use when setting up a new tank and the maintenance instructions. You should refer to the instructions that are appropriate for your needs. Also keep in mind that some water conditions may be resistant to treatment and require more than one dose. Test your water frequently to ensure that you are not making drastic changes to the tank environment which would be detrimental to your fish.

Can weekend feeders be broken in half and used accordingly?

Weekend feeders are designed to be used whole. One shell will feed about 12 average sized fish for three days. Vacation feeders will feed roughly the same number of fish for up to 10 days. You should remove any portion of the feeder that has not been eaten before resuming your normal feeding routine.

Can water treatments be used in marine tank?

Wardley water treatments are formulated for freshwater tanks.

What are the ingredients?

The ingredients for all of our food products are prominently displayed on the back of each package immediately after the guaranteed analysis. Wardley takes pride in using high-quality marine protein, plant protein and other ingredients and Wardley does not use artificial colors.

What kinds of fish get along?

When adding new fish to your aquarium, go slowly and be sure that the fish you choose are compatible to each other and can handle the same general water conditions. If you need specific recommendations, visit the Wardley® Fish Finder™ at www.hartz.com

How can a fish food help maintain clean water?

Too much protein in a fish food can result in increase fish waste which will in turn lead to reduced water quality. The protein to fat ratio in Wardley supports normal growth and helps to maintain clean water.

How do I safely clean an aquarium before setting it up?

If you purchased a new aquarium, simply rinsing it out with water will be enough.

Should I rinse my gravel before adding it to the aquarium?

Yes, you should remove the gravel from the bag and place it in a clean bucket. Run water over the gravel to remove any dust that may be on it.

How many hours do I run the hood light?

Generally speaking, you want to replicate a natural day and night time cycle. Turn on the light when you get up in the morning and turn off the light in the late evening.

How often should I clean my aquarium?

This depends on the size and type of aquarium, the filtration, and the number of fish that are kept. For most aquariums, 10% water change, once a week is ideal.

How often should I test my aquarium water?

For all aquariums, we recommend testing every week, or at least every two weeks.

What temperature should I maintain in my aquarium?

Most freshwater tropical and marine aquariums should be between 74 to 80 degrees Fahrenheit. Temperate (cold-water) freshwater aquariums, such as those used for goldfish should be kept at 60 to 70 degrees Fahrenheit.

After a water change, my fish is gasping and/or breathing heavily?

This can sometime be attributed to chlorine or chloramine in tap water. Chlorine stresses fish by attacking their gills, causing them to gasp and breathe heavily and can affect the entire aquarium system. Our Wardley® Safe2O® is a one-step solution that takes care of chlorine and chloramines, neutralizing these harmful chemicals, in addition to neutralizing ammonia and regulating pH to a 7.0.

I have high ammonia levels in my tank, what should I do?

High ammonia levels can sometimes be caused by a decrease in your aquarium’s bacteria population. These bacteria are necessary to the nitrogen cycle, in which ammonia is broken down. High ammonia levels usually occur with new systems where too many fish are added before a healthy bacteria colony is established. However, this can also happen with established aquariums. Our Wardley® Safe2O® is a one-step solution that takes care of chlorine and chloramines, neutralizing these harmful chemicals, in addition to neutralizing ammonia and regulating pH to a 7.0.

What Is the Nitrogen Cycle?

The Nitrogen Cycle is a biological process that converts ammonia (from fish waste, and uneaten food) into nitrogen compounds, through the establishment of bacterial colonies.
Bacteria do this conversion for us, converting ammonia (NH3) to nitrite (N02-) and nitrite to nitrate (NO3-). In aquariums, the nitrogen cycle is very important as ammonia levels can reach toxic levels in a matter of hours.
Bacteria do this conversion for us, converting ammonia (NH3) to nitrite (N02-) and nitrite to nitrate (NO3-). In aquariums, the nitrogen cycle is very important as ammonia levels can reach toxic levels in a matter of hours.

How do I know when the Nitrogen Cycle is complete?

Your tank is fully cycled once nitrates are being produced and the ammonia and nitrite levels are zero. It is best to buy a test kit, such as our Wardley® Jr. ph Test Kit and measure the levels to ensure the Nitrogen Cycle is complete The cycling process normally takes 4-6 weeks. For tanks with temperatures below 70F, it can take longer. It is best to avoid adding more fish until after the tank has fully cycled.

Reptiles

Are turtle products safe for all amphibians?

Wardley Reptile sticks are nutritionally balanced floating sticks that are great for turtles and all amphibians including frogs and newts.

Reptiles