Frequently Asked Questions

General Questions

  • Can I order dog toys from your website?

    Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

  • Where can I buy Hartz dog toys?

    Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your dog’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

  • What is your Satisfaction Guarantee & Return Policy?

    If at any time you are not satisfied with our products, you may receive a refund of the purchase price by returning the unused portion of the product (in its original packaging) along with the original receipt, your name and return address, and details as to why you were not satisfied with the product to the following address:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 400 Plaza Drive
    • Secaucus, NJ 07094 USA

    Limit three (3) refunds per household. Please do not mail liquids. Questions? Contact us 1-800- 275-1414 9 AM-5 PM EST.

Dogs

  • What is rawhide?

    Rawhide is the inner layer of the hide of cattle.

  • Are Dentist’s Best® rawhide or edible bones carpet safe?

    We recommend that these treats be given to your dog on a surface that is easy to clean.

  • Can I give my puppy Dentist’s Best® rawhide or edible bones?

    Dentist’s Best® rawhide or edible bones are not recommended for your puppy’s smaller teeth. However, when your puppy gets his adult teeth (about 6 months) he can begin having these treats.

Cats

  • What is the difference between the Delectables™ 10+ years and Delectables™ 15+ years?

    The difference between the 10+ and 15+ is the 15+ has added Potassium Chloride for Kidney Health Support and Prebiotics to help support healthy digestion. All other ingredients in the formulation are the same.

  • Can Delectables™ be refrigerated?

    Since these are not re-sealable pouches, we recommend feeding the complete pouch once opened. Unopened packages do not need to be refrigerated.

  • Can Delectables™ be used as a primary diet?

    No, Delectables™ should be fed as a treat only. It is intended for intermittent and supplemental feeding only.

Small Animals

  • What is the difference between Hartz Bonanza™ and Hartz Original Recipe™ for small animals?

    Hartz Bonanza™ Diet is a gourmet diet, with a large variety of vitamin fortified ingredients that provide your pet with complete nutrition. Hartz Original RecipeTM is blend of palatable ingredients that are nutritionally balanced for your small animal.

  • I have just bought a new diet. How do I switch my pet to the new diet?

    For best results when introducing your pet to a new food, begin with a mixture of old and new food. Gradually increase the amount of new food for 7-10 days. Provide fresh food and water daily in clean bowls.

  • I can’t find my usual food. Should I give my small animal a diet for another type of small animal or a universal diet?

    Hartz Diets have been formulated to meet the unique nutritional needs of each species. If you feed your pet a diet that is designed for another type of small animal, it may lead to some deficiencies in diet which may be detrimental to your pet’s health. For example, guinea pigs have a dietary requirement for vitamin C where pet rabbits, hamsters and gerbils don’t. Feeding a pet rabbit diet or hamster/gerbil diet to guinea pigs will not provide the needed vitamin C.

Birds

  • What is the difference between Hartz Bonanza™ and Hartz Original Recipe™?

    Hartz Bonanza™ Diet is a gourmet diet, with a large variety of vitamin fortified ingredients that provide your pet with complete nutrition. Hartz Original Recipe™ is blend of palatable ingredients that are nutritionally balanced.

  • I have just bought a new diet. How do I switch my pet bird to the new diet?

    For best results when introducing your pet bird to a new food, begin with a mixture of old and new food. Gradually increase the amount of new food for 7-10 days. Provide fresh food and water daily in clean bowls.

  • I can’t find my usual bird food. Can I give my bird a diet for another type of bird or a Hartz Universal Diet™?

    Hartz diets have been formulated to meet the unique nutritional needs of each species. If you feed your bird a diet that is designed for another type of bird it may lead to some deficiencies in diet which may be detrimental to your pet’s health. You may also find that some ingredients may not be eaten. For Parakeets and Cockatiels we can recommend Hartz Universal Diet™ for medium birds, a nutritionally balanced formula for multiple medium birds. For Canaries and Finches we can recommend Hartz Universal Diet™ for small birds, a nutritionally balanced formula for multiple small birds.

Fish

  • What are the expiration dates?

    All Wardley products are formulated with a two year shelf life when stored in a cool dry place.

  • Where can I find product?

    Wardley products are sold across the country in fine retailers that carry pet supplies including Wal-Mart, PetCo, K-Mart and most major grocery store chains.

  • How often should I feed my fish?

    Fish should be fed 2-3 times a day in quantities small enough for them to consume in a few minutes. Do not overfeed fish, as this may affect water quality and the health of fish.

Reptiles

  • Are turtle products safe for all amphibians?

    Wardley Reptile sticks are nutritionally balanced floating sticks that are great for turtles and all amphibians including frogs and newts.