Frequently Asked Questions

General Questions

  • What age should my cat be to be given a toy?

    Toys can be given to pets as soon as they show interest in playing (usually about 4-6 weeks old) and toys can help build coordination and motor skills in young pets.

  • Can I order cat toys from your website?

    Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

  • Where can I buy Hartz cat toys?

    Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your cat’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

Dogs

  • What are the lines or dots on the positioning strip for?

    The lines or dots on the positioning strip on the back of the diaper serve as a guideline to help place the diaper on your pet evenly. Line up the adjustable tabs to the same marker on both sides for a secure fit!

  • What are male wraps used for?

    Male wraps are designed to accommodate only urine and manage male dogs’ marking behaviors, incontinence, or excitable urination, puppy training, after surgery, or travel.

  • Are diapers for poop?

    Yes, dog and cat diapers can accommodate both urine and feces. However, you can adjust the tail hole depending on if you would like the feces to stay in the diaper or fall out.

Cats

  • Are diapers for poop?

    Yes, dog and cat diapers can accommodate both urine and feces. However, you can adjust the tail hole depending on if you would like the feces to stay in the diaper or fall out.

  • Can my pet wear a diaper or wrap all day?

    It’s best not to leave a diaper or wrap on for extended periods. Frequent changes are recommended to avoid skin irritation or infections. Regular checks are important to keep your pet comfortable and clean.

  • Are Hartz UltraGuard® and Hartz® Pet Defender Plus™ products registered?

    Yes, all Hartz UltraGuard® and Hartz® Pet Defender Plus™ products are registered with the EPA and the states, data has been provided for both efficacy and safety as required.

General

  • What are the expiration dates?

    All Wardley products are formulated with a two year shelf life when stored in a cool dry place.

  • Where can I find product?

    Wardley products are sold across the country in fine retailers that carry pet supplies including Wal-Mart, PetCo, K-Mart and most major grocery store chains.

  • How often should I feed my fish?

    Fish should be fed 2-3 times a day in quantities small enough for them to consume in a few minutes. Do not overfeed fish, as this may affect water quality and the health of fish.