Frequently Asked Questions for General Questions

  • What is rawhide?

    Rawhide is the inner layer of the hide of cattle.

  • What age should my cat be to be given a toy?

    Toys can be given to pets as soon as they show interest in playing (usually about 4-6 weeks old) and toys can help build coordination and motor skills in young pets.

  • Can I order cat toys from your website?

    Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

  • Where can I buy Hartz cat toys?

    Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your cat’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

  • How often can I give my cat Silver Vine?

    It is recommended to offer your feline a Silver Vine toy twice a week to keep your cat interested and stimulated. It is also recommended to keep Silver Vine toys stored while not in use to help preserve the effectiveness of the Silver Vine.

  • Why should I give my cat toys with Silver Vine if catnip is working just fine?

    It is a fun alternative to Catnip especially for cats that do not react to Catnip or have grown bored with it. Introducing Silver Vine is a great way to add variety and excitement to your feline’s life.

  • How do cats respond to Silver Vine?

    Similar to Catnip, Silver Vine brings euphoric feelings to cats, but more effectively. Typical behaviors include rolling, licking, rubbing, staring, purring and meowing, and generally acting playful-- followed by a period of relaxation.

  • Is Silver Vine safe for my cat?

    Silver Vine is nontoxic, non addictive, and 100% natural. Although it is safe, it is still recommended to supervise your feline when playing with toys that contain Silver Vine.

  • What is Silver Vine?

    Silver Vine is an alternative to Catnip, and has been used as an effective cat attractant in Japan and China for many years. The vine grows in the high, mountainous regions of eastern Asia. Silver Vine can be found in cat toys.

  • My dog has sensitive gums, what type of toys should I give her?

    Dogs with sensitive gums need to chew too! Select toys that are softer and won’t damage the gums such as a plush toy or a soft chew toy. If your dog is a tough chewer but displays signs of sensitive gums try a soft toy with a more durable exterior. Our exclusive Dura Play® line is great for dogs with sensitive gums

  • Can I order dog toys from your website?

    Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

  • Where can I buy Hartz dog toys?

    Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your dog’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

  • Why are Hartz® dog pads different than others?

    Only Hartz® dog pads are made with Flash-Dry technology® that instantly turns urine to gel, preventing wet paws, tracking and runoffs. The 6-layer construction pad creates a small urine spot, allowing your dog to find fresh, clean spots for multiple uses per pad. In addition, our harmonizing odor technology neutralizes odors.

  • How do I house train my dog?

    Housetraining can be a lot easier than it seems, especially if you’re properly prepared. Use some of these house training tips to start out.

  • Is it safe to clean a litter box if I am pregnant?

    Cat feces may contain a parasite that causes toxoplasmosis, a potential health concern for pregnant women and immunosuppressed individuals. Care should be exercised when cleaning the litter box, including thoroughly washing hands afterwards. At-risk individuals should seek advice from their physicians for more information.

  • Is Hartz® Multi-Cat Strong™ Clumping Paper Litter recyclable?

    No. Although 80% of the actual litter product is made of recycled paper, the litter is not recyclable.

  • How does Hartz® Nodor® Cat Litter Spray work?

    Hartz® Nodor® Cat Litter Spray uses breakthrough encapsulating technology to surround cat urine odor molecules and permanently stop them from causing odor. It was specifically designed to eliminate cat urine odors in and around the litter box.

  • What is your Satisfaction Guarantee & Return Policy?

    If at any time you are not satisfied with our products, you may receive a refund of the purchase price by returning the unused portion of the product (in its original packaging) along with the original receipt, your name and return address, and details as to why you were not satisfied with the product to the following address:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 400 Plaza Drive
    • Secaucus, NJ 07094 USA

    Limit three (3) refunds per household. Please do not mail liquids. Questions? Contact us 1-800- 275-1414 9 AM-5 PM EST.

  • Can I find my favorite Hartz products outside the U.S.?

    Hartz products are distributed in many countries around the world. To find out if Hartz products are available in your area, please email us via our Contact Us page.

  • Can I purchase products directly from Hartz?

    In general, Hartz sells directly to distributors that make all our products available in stores in your area. Please refer to the product page on this website to find a retailer online or in your area.

  • Why can’t I find my pet’s favorite product? Did you stop making it?

    Hartz is always introducing new products to market and from time to time will stop making older versions to make room on store shelves for all the new ones. If you would like to recommend bringing back an “oldie but goodie”, please send us a note describing the product you can no longer find to:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 400 Plaza Drive
    • Secaucus, NJ 07094 USA
  • I have a question for you that you haven’t answered above…

    If we haven’t answered your question, please Contact Us.