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Can I order dog toys from your website?

Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

Where can I buy Hartz dog toys?

Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your dog’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

What is your Satisfaction Guarantee & Return Policy?

If at any time you are not satisfied with our products, you may receive a refund of the purchase price by returning the unused portion of the product (in its original packaging) along with the original receipt, your name and return address, and details as to why you were not satisfied with the product to the following address:

  • The Hartz Mountain Corporation
  • Consumer Satisfaction Division
  • 400 Plaza Drive
  • Secaucus, NJ 07094 USA

Limit three (3) refunds per household. Please do not mail liquids. Questions? Contact us 1-800- 275-1414 9 AM-5 PM EST.

Can I find my favorite Hartz products outside the U.S.?

Hartz products are distributed in many countries around the world. To find out if Hartz products are available in your area, please send and Email to idowell@hartz.com or call to +44 1270 750004.

Can I purchase products directly from Hartz?

In general, Hartz sells directly to distributors that make all our products available in stores in your area. Please refer to the product page on this website to find a retailer online or in your area.

Why can’t I find my pet’s favorite product? Did you stop making it?

Hartz is always introducing new products to market and from time to time will stop making older versions to make room on store shelves for all the new ones. If you would like to recommend bringing back an “oldie but goodie”, please send us a note describing the product you can no longer find to:

  • The Hartz Mountain Corporation
  • Consumer Satisfaction Division
  • 400 Plaza Drive
  • Secaucus, NJ 07094 USA

I have a question for you that you haven’t answered above…

If we haven’t answered your question, please Contact Us.