Frequently Asked Questions for General

  • Can I use this if my pet is on medication?

    Always consult with a veterinarian before applying flea and tick treatment to a sick or debilitated cat.

  • Can I use this if my dog is on medication?

    Always consult with a veterinarian before applying flea and tick treatment to a sick, nursing or debilitated dog.

  • Can I order cat toys from your website?

    Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

  • Where can I buy Hartz cat toys?

    Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your cat’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

  • What is Silver Vine?

    Silver Vine is an alternative to Catnip, and has been used as an effective cat attractant in Japan and China for many years. The vine grows in the high, mountainous regions of eastern Asia. Silver Vine can be found in cat toys.

  • Can I order dog toys from your website?

    Hartz is a manufacturer and does not sell directly to consumers. Our website was designed for informational purposes.

  • Where can I buy Hartz dog toys?

    Our toys are available in supermarkets, large retail stores and online, among other locations. You can find your dog’s favorite toys by clicking the “where to buy” button on the product detail page on our website.

  • How do I house train my dog?

    Housetraining can be a lot easier than it seems, especially if you’re properly prepared. Use some of these house training tips to start out.

  • What are the expiration dates?

    All Wardley products are formulated with a two year shelf life when stored in a cool dry place.

  • Where can I find product?

    Wardley products are sold across the country in fine retailers that carry pet supplies including Wal-Mart, PetCo and most major grocery store chains.

  • What are the ingredients?

    The ingredients for all of our food products are prominently displayed on the back of each package immediately after the guaranteed analysis. Wardley takes pride in using high-quality marine protein, plant protein and other ingredients and Wardley does not use artificial colors.

  • If pet’s skin is irritated, can product be used? What would be the best product to use?

    If your pet's skin is truly irritated, with swollen or scabbing skin, you should consult with your Veterinarian before using any shampoo, especially flea & tick shampoos. For skin that is mildly irritated, red, dry or itchy, we recommend using Hartz® True Coat® shampoos which are uniquely formulated for your dog's coat type or Groomer's Best® Oatmeal shampoo which contain oatmeal extracts to help soothe dry, irritated itchy skin.

  • What is your Satisfaction Guarantee & Return Policy?

    If at any time you are not satisfied with our products, you may receive a refund of the purchase price by returning the unused portion of the product (in its original packaging) along with the original receipt, your name and return address, and details as to why you were not satisfied with the product to the following address:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 400 Plaza Drive
    • Secaucus, NJ 07094 USA

    Limit three (3) refunds per household. Please do not mail liquids. Questions? Contact us 1-800- 275-1414 9 AM-5 PM EST.

  • Can I find my favorite Hartz products outside the U.S.?

    Hartz products are distributed in many countries around the world. To find out if Hartz products are available in your area, please email us via our Contact Us page.

  • Can I purchase products directly from Hartz?

    In general, Hartz sells directly to distributors that make all our products available in stores in your area. Please refer to the product page on this website to find a retailer online or in your area.

  • Why can’t I find my pet’s favorite product? Did you stop making it?

    Hartz is always introducing new products to market and from time to time will stop making older versions to make room on store shelves for all the new ones. If you would like to recommend bringing back an “oldie but goodie”, please send us a note describing the product you can no longer find to:

    • The Hartz Mountain Corporation
    • Consumer Satisfaction Division
    • 400 Plaza Drive
    • Secaucus, NJ 07094 USA
  • I have a question for you that you haven’t answered above…

    If we haven’t answered your question, please Contact Us.